Contact centres are the doorway to your business. Whether you’re running a telesales team, after-sales service or first-line technical support, juggling a host of issues while maintaining top-notch customer service is the challenge.
We can help you manage everything more easily with a contact centre solution. Using technology, you can meet the demands of your customer, grow your business and make life a lot easier for your operators.
We can set up a en-premise, or completely off-site, cloud based infrastructure that helps you streamline your customer interactions across a range of media: telephone, email, SMS and web chat, for example. We’ll capture and store all interactions so you can monitor performance at an individual level and be free to focus on serving your customers – not struggling to keep up with IT.
Our approach is to get to know your business first and then design and implement a contact centre solution with ongoing support that makes life easier for everyone.
To learn more about hosted Contact Centres, please call us on 01189 881133 or click here to contact us.