Today’s customer communication technology gives your staff visibility of who’s calling and helps them to conduct calls more intelligently. Front-line communication tools, such as Operator Console, caller display information on an intuitive graphical interface through which staff can manage queues of callers. They can see who’s calling and can prioritise and route calls accordingly. This speeds up response time to your most critical customers and enables you to track and keep a record of every call.
At 365IT we offer Operator Console as part of a comprehensive business communications package that can help you streamline and improve your customer service and support, and help your front-line staff to manage incoming calls more effectively.
To learn more about Operator Console, please call us on 01189 881133 or click here to contact us.