Enghouse Interactive has awarded business solutions provider, 365IT, gold partnership status within its elite partner programme. The elevation from silver to gold is in recognition of 365IT’s continued growth and revenue generated through selling and supporting Enghouse solutions.
The award of gold status marks the latest stage of an ongoing relationship between the two companies that dates back several years. During this time, 365IT has supplied, installed and supported Enghouse Interactive solutions including the Enghouse Interactive Communications Center (EICC) and the Quality Management Suite (QMS) on Cisco Unified Communications and Microsoft Skype for Business platforms.
As a gold partner, 365IT will continue to focus on selling and delivering EICC and QMS alongside a range of other Enghouse Interactive products, including some of the latest AI-driven solutions such as chat bots. In addition, 365IT will have access to an enhanced range of Enghouse resources including account planning, marketing support and lead generation initiatives.
“Over the past year we have seen some significant contact centre wins particularly in the energy and housing sectors. Winning gold status is a testament to how well we work with Enghouse to make this happen”, says Paul Toms, Sales Director, 365IT. “Enghouse is a natural fit for us. Both companies have capabilities in Cisco and Microsoft environments, and are strong in the mid-market business sector with in-depth expertise in vertical markets such as local government & housing associations.
“Working together, we can also deliver enhanced flexibility to our customers,” he continues. “For example, if a customer wants to transition from a Cisco to Microsoft environment, Enghouse solutions enable them to operate in a hybrid environment that allows them extract maximum value from their legacy investments.”
Richard Buckham, Channel Director, Enghouse Interactive commented: “We’re delighted to see 365IT reach the status of gold partner within our channel programme. There is a strong synergy between our two organisations and a shared vision around delivering collaborative contact centre and communications environments that deliver enhanced customer interaction and engagement to businesses.”
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